What is FanBasis?

FanBasis is your gateway to unforgettable memories with your favorite stars! Think of us as a marketplace that transforms ordinary fan connections into extraordinary, once-in-a-lifetime experiences. Want to cook with a Masterchef winner? Have lunch with a celebrity? We've got you covered!

How does FanBasis work?

FanBasis is a breeze to use! 1) Find your star, 2) Request an experience, 3) Sit tight while your star has up to 10 days to accept, and 4) Once approved, get ready for the magic! You can even share the thrill with friends and family. More detailed steps can be found above!

How can I contact the FanBasis team?

Hey there! Got questions, need support, or just want to drop a friendly hello? Reach out to us on our contact page or email us at team@fanbasis.com. We’re here for you!

How are the experience types determined?

The stars shine in their own way! They decide what experiences to offer, how many requests they'll fulfill, and the pricing. It's all about crafting a unique connection that feels right for them and their fans.

How does payment work?

Booking is smooth sailing! We accept various payment options including card, Apple Pay, Google Pay, CashApp, and even Buy Now Pay Later options like Affirm, Afterpay, and Klarna. And don't worry - if your experience doesn't come to life, you'll get 100% of your money back, guaranteed!

Am I guaranteed my experience once I book it?

While we wish we could guarantee every request, it's up to the star to accept. But don't fret, if the star declines, we promise a full, prompt refund!

What happens if I request an experience but it isn’t fulfilled?

If things don't pan out and your star declines or doesn’t respond within 10 days, you get a full refund, no hassle! Need more info? Email us at team@fanbasis.com.

What kind of content is allowed in digital experiences?

We're all about fun, engaging, and family-friendly experiences. Explicit content? Nope, not here! We aim to keep FanBasis a place for everyone.